Refund Policy

Our policy lasts 30 days. If 30 days have passed since you received the product, we unfortunately cannot offer you a refund or an exchange.

If, on a weekday, you change your mind within 12 hours of placing your order, we will refund you directly.

We only process orders 12 hours after they have been placed so that customer errors and changes of mind can be corrected. Once this period has elapsed, if the order has been processed, we will no longer be able to refund you on the grounds of a change of mind until the product has been delivered, received and returned to the address provided.

To be eligible for a return on your order, your item must be strictly unused and in the same condition in which you received it. It must also be in its original packaging in order to be returned, at your expense, to the address we will provide to you.

To process a return, we will verify that it is indeed your order using your order number and/or any information used when you placed your order. This will most likely be your email address.

There are two ways for your return to be validated. Either we acknowledge receipt of the package at the return address we provided to you, or you send us, by scan or photo, proof that the return was made to the address provided. In the first case, the shipment must not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping receipt may be accepted.

We may ask you to wait until the package has been properly received rather than send us proof that the return was made. This is because, in the context of a refund request, an inspection of the package may prove necessary. This inspection will take place before we proceed with the refund, where a refund is granted.

If you receive an item and state that this item is in poor condition and that you would like a refund, but you refuse to send a photo of the item you received, you will of course be asked to send the item to a specific address so that the item from your order can be inspected.

Once the package has been received, the refund will be made (or not) only after inspection. Indeed, upon inspection, we may find that the item is in good condition. We will inform you of this by photo and/or video, and in that case we will refuse the refund.

This procedure may seem excessive. However, in order to handle every request fairly, we cannot rely solely on the statements of the people we deal with. We apologize for this, and please be assured that we do our utmost for every return and every refund request.

For any refund, a fee of €2 will be deducted per order. This is to cover the costs incurred through payment platforms and processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then notify you of our decision to approve or reject your refund request.

If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period. This period does not depend on us. We will notify you as soon as the refund process has been initiated on our end.

If the refund is late or missing, first check your bank account. Only then should you contact your credit card issuer. Indeed, there may be a delay before your refund is officially posted.

After that, contact your bank. Indeed, a processing period is often required before a refund is posted.

If, after these two steps, you still have not received your refund, please send an email to contact@dragon-ball-boutique.com. The customer service team will ask you whether you have completed both steps. If so, the customer service team will have the matter checked in the database.

We apologize for asking you to take these steps, but we want to give your requests the utmost attention. We lose a great deal of time when a request is not preceded by certain steps. We wish to devote the greatest possible attention to the requests we receive.

In the case of sale items, if a refund is granted, it will be based on the sale price of the item, which is the price paid by the customer, and not on the regular price.

With regard to exchanges, we only replace an item if it is defective or damaged. If this is the case and you would like to exchange it for the same item, send us an email at contact@dragon-ball-boutique.com.

With regard to gifts, if the item you wish to return was shipped directly to you, you will receive a gift credit equal to the value of your return. Once again, a gift certificate will be sent to you by email only once the item has been received.

If the item was not marked as a gift at the time of purchase, or if the gift giver chose to receive the item first in order to give it to you later, we will send a refund to the purchaser of the gift, and they will know that you returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may of course vary.

If you are shipping an item worth €30 or more, consider using a delivery service that allows you to track the shipment or insure the delivery. Indeed, we do not guarantee that we will receive the item you return to us.