Shipping policy
By placing an order through Dragon Ball Boutique, you agree to the terms set out below. These terms are provided to ensure that both parties are aware of and agree to this arrangement, in order to protect each other and to set expectations regarding our service.
1. General
Subject to stock availability, we strive to maintain an accurate inventory, but from time to time there may be a stock discrepancy and we may not be able to fulfill all items at the time of your purchase. In such a case, we will contact you to ask whether you would prefer to wait for the out-of-stock item to be restocked or would prefer a store voucher.
2. Shipping Fees
Shipping fees are calculated at checkout based on the destination of your order. Payment of the shipping fees will be collected at the time of purchase. This amount will be the final shipping price for your order.
In addition, standard shipping is currently offered free of charge by Dragon Ball Boutique to France, Belgium, Switzerland, Luxembourg, and Spain. It is charged at €2.90 for other European Union countries and international destinations, and €29.90 for the French overseas departments and territories (DOM-TOM).
3. Returns
The return conditions are set out on the Return and Refund Policy page, the link to which you will find at the bottom of the page.
4. Delivery Terms
In general, orders shipped abroad may be in transit for several days. However, this period may, in exceptional cases, be longer (up to about twenty days). It varies greatly depending on the type of delivery selected and the supplier associated with the items contained in the order you placed.
Shipping Time
Orders are generally processed within 2 business days following payment of the order. This is because we allow a 24-hour period so that the delivery address can be modified.
Our teams contact the item storage locations Monday through Friday during normal business hours, except on national public holidays, during which shipping will not be initiated with the storage locations.
When you place an order with Dragon Ball Boutique, the maximum shipping time is 5 business days. Orders are often dispatched in fewer than 5 business days. However, delivery may take up to 2 to 4 weeks.
It is important to note the difference between shipping and delivery. Delivery refers to transporting the items and ensuring that they are conveyed to a destination address, whereas shipping refers to the act of sending off the items in an order.
For this reason, in exceptional cases, the delivery time may be up to 5 weeks (2 business days of order processing, 5 business days of shipping, and 4 weeks of delivery).
These are exceptional total timeframes, but Dragon Ball Boutique wishes to inform you of them in order to avoid any source of inconvenience. That said, once this delivery period has been exceeded, i.e., 5 weeks, we want to keep you satisfied.
To that end, we will offer you solutions such as reshipping your order at our expense or issuing a gift voucher with a value greater than the amount of your original order. Dragon Ball Boutique prefers to anticipate such situations and to let you know its customer service policy in this regard.
Accordingly, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or send us an email at contact@dragon-ball-boutique.com.
To ensure that your email is processed as quickly as possible, we recommend including the following information in your email:
- Your order number
- The email address used when placing your order
- Last name
- First name
- Contents of your order (even approximate)
- Date of your order
If you send us an email at contact@dragon-ball-boutique.com, we also recommend using “Delivery Time - Your order number” as the subject line of your email.
Example: “Delivery Time - 125698”
The members of Dragon Ball Boutique dedicated to customer service will reply to you by email within 72 business hours to handle your situation.
4.4 Change of Delivery Address
For requests to change the delivery address, we are able to modify the address at any time before the order is shipped.
4.5 Shipping to P.O. Boxes
Dragon Ball Boutique will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations at this time.
4.6 Shipping to Military Addresses
We are able to deliver to military addresses via USPS. However, we are unable to offer this service using courier services.
4.7 Out-of-Stock Items
If an item is out of stock, we will contact you to ask whether you would prefer to wait for the out-of-stock item to be restocked or would prefer a store voucher. This store voucher will have a value greater than the amount of your original order.
4.8 Delivery Time Exceeded
If delivery has exceeded the expected timeframe, please contact us at the email address contact@dragon-ball-boutique.com so that we can process your request.
5. Tracking Notifications
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.
6. Packages Damaged in Transit
If you find that a package has been damaged in transit, please, if possible, refuse to accept the delivery and contact our customer service department. If the package was delivered while you were not present, please contact the members of Dragon Ball Boutique dedicated to customer service at the email address contact@dragon-ball-boutique.com.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on Dragon Ball Boutique when you placed your order.
7.2 Import Duties and Taxes
Import duties and taxes on international shipments may be payable upon arrival in the destination country. This varies from country to country, and Dragon Ball Boutique encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Dragon Ball Boutique at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the return shipping costs. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order from Dragon Ball Boutique, we can accept cancellations at any time before the order has shipped. If an order has already shipped, please refer to our refund policy, available at the bottom of the page.
9. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. A loss is established where the postal service confirms the loss. A delivery confirmed by the postal service will be considered valid. Indeed, Dragon Ball Boutique cannot rely solely on the customer's statements to consider a package as undelivered. However, Dragon Ball Boutique will do its utmost to satisfy you by reshipping the items in your order at its own expense or by offering you a gift voucher worth more than the amount of your original order.
9.1 Process for Packages Damaged in Transit
We will issue a refund or a replacement in accordance with the Return and Refund Policy, the link to which you will find at the bottom of the page.
9.2 Process for Packages Lost in Transit
Where the postal service confirms a loss in transit, Dragon Ball Boutique will do its utmost to satisfy you by reshipping the items in your order at its own expense or by offering you a gift voucher worth more than the amount of your original order.
10. Customer Service
For any customer service inquiries, please send an email to contact@dragon-ball-boutique.com.